ELS’S COMPANY, Ltd
Jalan Dahlia N0. 12, Jakarta Selatan
Telp. (0821) 12345678
__________________________________________________________________
January,
01 2017
Mr. Stevenson Lee
Customer Service Manager
Customer Service Manager
EFG
Company
Dear Mr. Lee
Your
company recently installed rain gutters on my house in Country Meadows. We paid
$4545 for new gutters on every face of our two-story home. The work took place
on 28/12/2016. Attached is a copy of the invoice showing the work was completed
and paid in full.
We
were very happy with the service we received and your crew was very kind and
professional. Unfortunately, during the heavy snow storm we had last week, our
new rain gutters on the north side of our house fell off. While I am not an
expert, it appears that several of the fasteners where inadvertently left out
during installation.
We ask
that you send your crews back out to complete the job that was paid for,
replacing the gutters that have detached and inspecting the remainder of the
gutters for similar issues.
We
look forward to hearing back from you in the next several days to confirm when
you will be returning. We expect to see your crew within the next three weeks
and will wait until then before contacting the state contractor’s license
board.
Feel
free to contact me at (021) 123-9878 to schedule or visit or with any questions
or concerns.
Sincerely,
Elsa Fitria
Supervisor
